Refund & Cancellation Policy

There is no public price list. Every engagement (a fixed-scope build, a monthly retainer, or a review) starts with a written proposal or quote that sets out the scope, deliverables, milestones, timeline and fees.

By paying an invoice you confirm that you have accepted the proposal and read this policy. Discovery calls before a proposal are free of charge, so no payment or refund applies to them.

Fixed-scope projects are paid in milestones defined in the proposal:

• Advance: paid before work begins. It reserves time in the schedule and covers discovery and architecture work.
• Milestones: invoiced as each agreed milestone is delivered to staging or production for your review.
• Retainers: billed in advance for each month of service.

Payments are non-refundable once the work they cover has started or been delivered, including when:

• discovery, planning or architecture work has begun;
• designs, prototypes, code, configuration or deployments have been produced;
• a milestone has been delivered and accepted, or not disputed within the review period set in the proposal;
• a retainer month has started;
• a review, consulting session or advisory call has been booked or delivered.

Third-party costs paid on your behalf (hosting, domains, licences, app store fees, API usage) are non-refundable.

Either of us may end an engagement with written notice. On cancellation:

• work completed up to the cancellation date is invoiced according to the proposal;
• fees already paid for completed or in-progress milestones are retained;
• you receive the source code and assets for every milestone that has been paid in full;
• retainers end at the close of the current paid month.

If a delivered milestone does not match the agreed scope, raise it in writing within the review period. I will fix it at no extra cost; that is the remedy for scope issues, rather than a refund.

If you are charged in error (for example, a duplicate transaction), contact me with proof of payment. Verified billing errors are corrected in full through the original payment method.

All services are delivered digitally (web and mobile applications, source code, infrastructure, documentation and online sessions). Physical shipping and return policies do not apply.

I may update this policy at any time. The “Last updated” date shows the current version. The policy in effect when a proposal is accepted applies to that engagement.

For payment, invoice or billing questions:

• Email: team@parveenkumar.info
• Phone: +91 9812805704
• Location: Bhiwani, Haryana, India

By making a payment, you confirm that you have read and agree to this Refund Policy.