Cancellation and Refund Policy

1. Payment Policy

All payments made through our website are processed securely via our authorized payment gateway partners, including Razorpay. By making a payment, you agree to provide accurate and complete information.

We require an advance payment before commencing any project, as specified in our service agreements. This advance payment is non-negotiable and confirms your commitment to the project.

2. Cancellation Policy

Once a payment is completed and a project has commenced, the transaction cannot be canceled. By completing your payment, you acknowledge and agree that the service or product provided is non-cancellable.

If you wish to cancel a project before work has begun, you must notify us in writing at least 48 hours before the scheduled start date. In such cases, we may, at our sole discretion, refund the advance payment minus a 10% administrative fee.

For ongoing projects, if you wish to terminate the agreement before completion, you will be billed for all work completed up to the termination date, and no refund will be provided for the advance payment.

3. Refund Policy

Refunds are generally not provided for completed transactions. By making a payment, you agree that the service or product rendered is final and non-refundable. This includes but is not limited to digital products, services, consultations, or any other offerings provided through this website.

In exceptional cases, such as a service not being delivered as described or a product being defective, you may contact our support team to discuss the issue. We will review each case individually and determine if a refund or alternative resolution is appropriate.

Any approved refund will be processed using the same payment method used for the original transaction, unless otherwise agreed upon. Refunds may take 5-10 business days to appear in your account, depending on your payment provider.

4. Eligible Circumstances for Refunds

While we maintain a strict no-refund policy for most transactions, we may consider refunds in the following limited circumstances:

• Service not provided: If we fail to deliver the agreed-upon service within the specified timeframe without valid reason.
• Duplicate payment: If you accidentally made the same payment twice.
• Technical error: If a technical error resulted in an incorrect charge.
• Service significantly different: If the service delivered is substantially different from what was described and agreed upon, and we are unable to rectify the issues within a reasonable timeframe.

5. Refund Request Timeline

All refund requests must be submitted within 7 calendar days of the payment date or service delivery date, whichever is later. Requests submitted after this period will not be considered.

To request a refund, please contact us at team@parveenkumarr.info with the subject line "Refund Request" and include the following information:

• Your full name and contact information
• Date of payment
• Payment amount and method
• Order or transaction ID (if available)
• Reason for requesting a refund
• Any supporting documentation or evidence

6. Non-Refundable Items

The following items and services are strictly non-refundable under any circumstances:

• Completed services that meet the agreed-upon specifications
• Digital products that have been downloaded or accessed
• Custom development work that has been delivered according to specifications
• Consultation fees for sessions that have already taken place
• Services canceled by the client after work has begun
• Administrative fees and processing charges

7. Changes to This Policy

We reserve the right to modify this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting to the website. It is your responsibility to review this policy periodically.

Your continued use of our services following the posting of changes to this policy constitutes your acceptance of those changes.

8. Contact Information

If you have any questions about this Cancellation and Refund Policy, please contact us at team@parveenkumarr.info or +91 9812805704.